CAPJILI privacy policy Philippines

This CAPJILI privacy policy Philippines explains how we collect, use, store, share, and protect your personal data when you access our online casino and betting services. It applies when you browse our website, create an account, complete KYC, make deposits or withdrawals in ₱, contact support, or use related pages such as Home, Casino, and Betting. We write this policy to help players in Philippines understand their privacy rights and our responsibilities in clear terms. By using our services, you acknowledge that your information will be processed as described here, subject to applicable law, platform rules, and our internal data security controls.

1. Scope and Controller

We are the operator responsible for deciding why and how your personal data is processed on this site, which means we act as the data controller for the activities covered by this policy. This document applies to information collected through registration, account verification, gameplay, sports betting, payments, customer support, security monitoring, and communications sent through our platform. It also applies to information collected when you interact with our services on mobile devices or use features connected to Login. Where another document sets additional rules, such as our Terms of Service or Disclaimer, that document works alongside this policy and does not replace the privacy commitments described here.

2. Data We Collect

We collect the personal data needed to provide our services safely and lawfully. This may include account details such as your name, date of birth, address, email address, mobile number, username, and transaction history. For KYC and verification, we may collect government-issued identification, selfies, proof of address, and information used to confirm your age and identity. We also process payment data such as deposit and withdrawal records, payment method details, masked account references, and anti-fraud checks. In addition, we gather technical logs, device identifiers, IP address data, browser information, activity records, and cookies that help us remember preferences, secure sessions, measure performance, and detect suspicious behaviour.

3. How We Use Data

We use your information to open and manage your account, process bets and gaming activity, handle deposits and withdrawals, verify identity, respond to support requests, and maintain service quality. Personal data is also used for account security, fraud prevention, risk assessment, dispute handling, and compliance with legal and regulatory duties that apply to an online casino in Philippines. Where allowed by law, we may use contact details and usage data to send service messages, important account notices, and marketing communications, but promotional messages are sent only where we have your consent or another valid legal basis. We also analyse limited data to improve site performance, user experience, and responsible gambling protections.

4. Legal Bases for Processing

We process personal data only when we have a lawful basis to do so. Contract is one basis, because we need your information to register your account, provide gaming and betting services, and process transactions. Legal obligation is another basis, especially for KYC, anti-fraud checks, recordkeeping, and cooperation with competent authorities or the local gambling regulator where required. We may rely on consent for specific activities such as certain cookies or direct marketing, and you may withdraw that consent where applicable. We also rely on legitimate interests when processing is necessary for data security, platform administration, service improvement, network protection, and the prevention of abuse, provided those interests do not override your rights.

5. Sharing of Information

We do not sell personal data. We share information only where it is necessary, proportionate, and supported by a valid reason. This may include payment processors, identity verification partners, fraud screening providers, hosting and technology vendors, customer support tools, analytics providers, auditors, legal advisers, and other vetted service providers acting under confidentiality and data protection obligations. We may also disclose relevant information to competent authorities, courts, law enforcement, or the local data-protection and gambling regulator in Philippines when required by law, regulation, licence conditions, or lawful request. If our business structure changes, your data may be shared as part of due diligence or transfer arrangements, subject to appropriate safeguards.

6. International Transfers

Some of our service providers may process or store data outside Philippines for hosting, security, verification, support, or technical operations. When personal data is transferred internationally, we take steps designed to ensure that the information remains protected to a standard consistent with applicable law. These safeguards may include contractual protections, restricted access measures, security reviews, data minimisation, and transfer assessments before onboarding a provider. Where relevant, we consider recognised privacy principles, including standards commonly associated with GDPR-style protections, even when local law governs the relationship. You understand that cross-border transfer may be necessary to deliver secure, continuous, and compliant account services.

7. Cookies and Tracking

We use cookies and similar tracking technologies to operate the site, remember settings, keep you signed in, measure performance, and support security functions. Essential cookies are required for core features such as account login, fraud prevention, and transaction handling. Functional cookies help remember preferences and improve convenience. Performance cookies help us understand how pages load and how users interact with features so we can improve reliability. Marketing cookies may be used to measure campaign effectiveness or personalise promotions where consent is required. You can manage cookies through your browser settings, but disabling certain cookies may affect site functionality, account access, and the quality of your user experience.

8. Data Security Measures

We maintain technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure. These measures may include encryption in transit and at rest where appropriate, role-based access controls, authentication procedures, secure infrastructure, monitoring tools, audit logging, and staff confidentiality requirements. We also limit access to information to personnel and service providers who need it for legitimate business, legal, or security purposes. Although no system can guarantee absolute security, we regularly review our controls to strengthen data security and reduce risk. You also play a role by protecting your login credentials, using strong passwords, and notifying support promptly if you suspect account misuse.

9. Retention of Records

We keep personal data only for as long as necessary for the purposes described in this policy, including account administration, service delivery, legal compliance, dispute resolution, fraud prevention, and enforcement of our rules. Retention periods may vary depending on the type of data, the sensitivity of the information, whether your account remains active, and whether we are required to keep records for regulatory or legal reasons. For example, KYC files, transaction histories, security logs, and complaint records may be retained beyond account closure where needed to meet compliance duties or defend legal claims. When data is no longer required, we delete, anonymise, or securely archive it according to our retention procedures.

10. Your Privacy Rights

Subject to applicable law and verification of your identity, you may have the right to request access to your personal data, ask for correction of inaccurate information, request deletion in certain circumstances, object to specific processing, restrict use, withdraw consent where processing relies on consent, and request portability of eligible data. You may also ask questions about how we handle your information or challenge a decision you believe affects your rights. If you are not satisfied with our response, you may complain to the relevant data-protection authority in Philippines. To protect your account and privacy, we may require reasonable proof of identity before acting on a request, especially where KYC records or payment information are involved.

11. Responsible Gambling and Minors

Our services are strictly for adults aged 18+ and must not be used by minors. We may process age and identity information as part of KYC to verify eligibility, prevent underage access, and support responsible gambling measures. If we discover or reasonably suspect that an account belongs to a person under 18+, we may suspend access, restrict transactions, request further verification, and take any action required by law or our compliance procedures. We may also use account activity and behavioural indicators to identify signs of harmful play, apply player protection tools, and respond to requests for limits or support. Gambling involves risk, so you should play responsibly and only within your means.

12. Contact and Requests

If you have questions about this casino privacy policy Philippines page, want to exercise your privacy rights, or need help with KYC, account access, cookies, or data security concerns, you may contact our privacy or support team through the channels provided on the platform. Please include enough detail for us to identify your account and understand your request, but do not send unnecessary sensitive documents unless we ask for them through a secure process. We may need to verify your identity before disclosing or changing personal data. We can also guide you to the correct support path for account issues, verification reviews, and formal privacy complaints submitted under applicable law.